You may experience this issue if you sign-up using a “guest account” in the app. To solve this issue, go the Account tab in the app; if you don't see the "Create Account" option, delete and reinstall the app. Once you have created an account, go to the Account tab, select "Join Now" and select "Already a Subscriber". There should be a link underneath the Sign In button that says "Restore Purchase". Once you click on this link you should be able to access your account and content. If you still cannot access your account please email us at support@fitbycoachkel.com.
For all other questions, please reach out to us at support@fitbycoachkel.com .